Your airport transfer, guaranteed in writing.
Booking a car in a country you've never visited takes trust: you pay a stranger and hope someone is waiting when you land. So we put seven specific commitments in writing: what we do, when we do it, and what you get if we don't.
1. One booking page, from reservation to pickup
How do I know my ride is confirmed? You get a confirmation email the moment you book, with a link to your booking page. Everything about your trip lives there, and we resend the link by text or email before pickup, so there's no app to install. Once a driver is assigned you'll see their name, car and plate number. From the same page you can message us, change your booking or cancel.
2. A clear meeting point and a sign with your name
How will I find my driver? Your driver waits at the arrivals exit holding a sign with your name. We let you know when they're there, often while you're still at immigration or baggage claim, so there's no need to rush. If you can't see each other, stay in the arrivals hall and message your driver or our team.
3. Flight tracking, 90 minutes free, any delay covered
What if my flight is late or cancelled? We track your flight from the moment you book. Whether the delay is 30 minutes or five hours, your driver works to your actual landing time, and you don't need to tell us. Free waiting is 90 minutes from when you actually land. If the airline cancels your flight or moves it to another day, you choose: free rebooking for your new arrival, or a full refund, even within 24 hours.
4. Driver doesn't show? Your ride is free, plus US$100
What if nobody is there? If your driver fails to show because of us, we refund your fare in full, pay for the transport you took instead (taxi, train or bus, with no cap) and add US$100. For private hourly charters, you get your fare back plus the same amount again. You don't need to fight for it: send us the receipt and we handle the rest.
5. Talk to your driver in your own language
How do we communicate? Message us on your booking page or on WhatsApp in English or Chinese, and we pass everything to your driver in their language. Our team stays in the conversation and handles anything that needs a decision, from a changed pickup time to an extra stop.
6. A direct line to a manager
What if a problem isn't solved? If our support team can't resolve something, ask to escalate and your case goes straight to a manager who has the authority to fix it: rebooking, refunding or compensating you on the spot. WhatsApp: +852 9545 1314.
7. One fixed price. Tolls, taxes, late-night and parking included. No tipping.
Will I pay anything extra? No. The price you see before you book covers expressway tolls, taxes, late-night surcharges and airport parking. There is no meter, no surge pricing and no tipping. The only changes are ones you ask for, such as an extra stop or extra waiting time, and we always confirm the cost with you first.
Free cancellation
Change or cancel free of charge up to 24 hours before pickup and receive a full refund. Reserve now and pay later, with nothing to pay today.
